Measure performance throughout the full engagement lifecycle
With the advancement of software capabilities, the true value of BI – the content – is often overlooked. The professional services industry is in major transition and the traditional approach to performance management – focusing on utilization, realization, and even margin or contribution – is not enough. Firms need to pay attention to the full engagement lifecycle including business development, acceptance, delivery, and debriefing.
Today’s business leaders need BI taxonomies that measure performance throughout the entire lifecycle and feed it back in an effective loop that enables action. It is just as important, if not more so, that firms gain a thorough understanding of what your billable professionals are doing and how they are working. This insight is critical for firms seeking to improve processes and client success, ensure proper human capital development, and determine succession plans.