Partnership to help firms incorporate real-time client feedback into business analytics to inform strategies for growth
Newtown Square, Pa. and Portland, Ore. (July 9, 2019) – Wilson Allen, a software, strategic consulting, and technical services provider for professional services firms, and ClearlyRated, a leading provider of client satisfaction surveys and service quality research for professional service providers, today announced a strategic partnership.
With a shared goal of helping law firms leverage data for actionable process improvement and revenue growth, Wilson Allen and ClearlyRated have formalized a partnership that will incorporate real-time client feedback into business analytics and data-driven decision making across their shared clientele.
“The client experience is important to all professional services businesses, but it is also a prime opportunity for law firms to differentiate from the competition,” says ClearlyRated’s CEO and Founder, Eric Gregg. “Our partnership with Wilson Allen will ensure that the law firms we serve have access to measurable insight on the client experience in a way that supplements business intelligence and informs strategies for growth.”
The two companies announced the partnership after a successful launch of their API integration which pairs ClearlyRated’s client survey program with a series of business intelligence tools utilized by law firms, drawing client experience data directly into the analytics that inform business planning.
“After experiencing the ClearlyRated client survey program first-hand, it became clear that real-time insight into client experience would be a pivotal improvement for the firms that we work with,” says Norm Mullock, Vice President of Strategy at Wilson Allen. “We’re thrilled to offer an integration that helps clients bring this key element of the full client life cycle to their business intelligence efforts.”
Those interested in further exploring how to use client experience data to supplement business intelligence and inform strategies for growth are invited to attend the following webinar being co-hosted by ClearlyRated and Wilson Allen, taking place Thursday, August 8, 2019 at 11 AM EDT – The Art & Science of Client Feedback: How to Use Surveys to Improve Your Client Experience and Fuel Firm Growth.
ClearlyRated is a leading provider of client and talent satisfaction surveys and service quality research for professional service providers. We help law firms leverage the Net Promoter® survey methodology to measure the client experience, differentiate on service quality, and build online reputation. Visit clearlyrated.com/solutions for more information.
About Wilson Allen
Wilson Allen offers law firms and professional services organizations an unprecedented range of software, strategic consulting, and technical services for optimizing client life cycle management. Our specialized expertise helps firms break down the silos across software, data, and processes, enabling you to build stronger relationships, work more efficiently, and run more profitably.