The path to the cloud’s silver lining
By Russ Haskin, Senior Director, Business of Law Consulting As my former peer and good friend, Mead Sarrett, once wrote in 2018, “Cloud computing is a broad-based definition for [...]
Essential Steps for a RAPID Software Upgrade
Why do some software upgrade projects go smoothly while others falter and stall? Paul Rayment believes it’s best to apply a dynamic RAPID framework to optimize each project stage.
The “How-To” of the People Side of Change
When you consider the success of an implementation project, training and adoption are where your firm realizes most of its ROI. Janis Richman describes how you can encourage a learning culture and effectively address the people side of change.
If You Deploy It, Will They Use It? Modernization Through Change Management
To achieve a client-centric culture and meet client expectations for efficiency, firms must modernize and adjust to change. Here are some ways to ensure the success of your change management efforts.
Moving to the Cloud to Maximize Client Success: 5 Key Considerations
Developing a client-centric culture requires businesses to run as efficiently as possible. For many, that means migrating to the cloud. Here are 5 key considerations to help your firm get the greatest value from its ascent.
Rethinking Partner Compensation: The Role of Value Creation
There are emerging value-based characteristics that need to be incorporated into decisions about partner compensation. This post discusses some of these characteristics and how they relate to developing a more client-centric culture.
Analytics as a Discipline: Boosting Your Maturity Model to Be Better Connected
Explore why and how your firm can advance its analytics maturity model to develop an actionable capability and a more client-centric mindset.
Breaking the Mold: Becoming A Connected Firm to Enhance Client Value
To succeed in adopting a more client-centric culture, firms need to re-evaluate and improve how they manage these 5 key areas of their business, systems, and data.
Value Vs. Performance: Measuring Success in Terms of Client Value
Professional services firms are placing much greater emphasis on client centricity. A fundamental representation of this emphasis is tied to how firms measure success.
Aligning Client-Centric Strategies with Information Management
Introduction to a six-part series on developing a successful client-centric culture and how to address the resulting operational implications.