Are you making the right decisions? Or the easiest? See how a data-backed strategy with advanced metrics can help firms make better and more informed decisions to navigate what comes next.
As the world faces the implications of the global pandemic and looks forward to recovery, we must build resilience to deal with uncertainty and risk. One way law firms can do so is by taking steps now to make business process improvements. Here’s how.
Read how members of Wilson Allen's professional services team helped two firms face the challenges of bringing software live in a remote environment.
By expanding the data set to include financials as well as relationship and experience management metrics, business development professionals can more accurately identify growth strategies.
Many are experiencing a new way of working. Here's how planning ahead helped our business continuity team to flip the switch to working remotely over a weekend.
Explore how firms can meet the objectives of various stakeholders and deploy strategies to drive growth by making small but important changes in how the firm uses CRM.
CCPA went into effect on January 1, 2020. See how can your firm comply with this act and prepare for increasingly stringent data privacy regulations.
By deploying a client feedback program and using the results as a tool for business improvement, firms can increase their competitive advantage. See how we implemented our program with support from ClearlyRated.
To run as profitably as possible, the systems that professional services firms rely on to support operations must run at peak performance. Here's why the time to identify your go-to people is when everything is running smoothly, not when your system is down.
What can we expect in the next 12 months related to CRM? This blog explores critical trends so you can be informed and prepared.